Include context
BigdataSight version, macOS version, Mac architecture, source format, and the action that failed.
Support01 02 03 Email support
Tell us what you were trying to do.
For product questions, purchase help, or a reproducible problem, email support@bigdatasight.com.
Protect your data
Do not send access keys, tokens, signed URLs, customer data, or confidential source files.
Make it reproducible
If possible, use a small sanitized fixture and list the exact steps that reproduce the issue.
Setting up an AI client or Terminal? Start with the command-line and AI setup guide. For connection issues in BigdataSight 1.2, include the client name and the report from Copy App Diagnostics at the bottom of Agent → Connect AI Client…. Want to share a workflow problem instead? The data forensics research page accepts a one-answer email with no call or dataset.